Shipping & FAQ

HEYMAEVE is based out of Florida.

Shipping within the US 

Standard shipping times range between 2 to 4 business days

Orders over $75 ship free within the US. Orders over $200 enjoy complimentary express shipping (1 - 3 business days)

Need your order urgently?

Select our Fedex 2 day express shipping option at check out for only $15

Shipping to Rest of the World

We ship worldwide! All orders ship via FedEx Express (3 - 5 days) shipping for $28

Orders over $200 ship free via FedEx Express ( 3 - 5 days) 

Exchanges & Returns

We are happy to accept exchanges within 14 days of receipt. 

Returns are available also within 14 days of receipt. You will however be responsible for shipping the package back to us. 

Items that cannot be exchanged or returned are earrings and any beauty products for sanitary reasons. 

To exchange or return an item, simply email :

alicia@heymaeve.com or info@heymaeve.com

for a request stating your order number. 

Wrong Address provided upon Checkout

There will be a $10 administrative fee to correct the address IF the correction was provided within 1 hour of placing the order. After the first hour, the address can no longer be corrected as the item would have already shipped with no way of us retrieving the package.

In this case, the customer would have to place a new order. No Refunds or Reships will be provided for the wrong input of addresses. 

Frequently Asked Questions

Are your jewelry water resistant? Does that mean I can shower in them?

Our jewelry is 18K Gold Plated, which means yes they are water and tarnish resistant! They are perfectly safe to wear in the pool/ocean swimming etc. They are also great for working out and resistant to sweat. However we do not recommend wearing them to shower daily as the plating would come off quicker. Also avoid spraying sunscreen/perfume directly onto jewelry. 

How can I take care of my jewelry?

Our jewelry is pretty low maintenance! If you are swimming in the ocean, we recommend rinsing off the jewelry in tap water before storing so that the salt does not sit on the plating for too long. It is not a necessary step, but if you want to preserve the pieces for longer, it may help. Other than that, you can polish your jewelry with a micro fiber cloth to keep them shiny after use.