Exchanges & Returns

We are happy to accept exchanges and returns within 14 days of receipt. 

Free Exchange: Select an item for exchange and email us with your order number and exchange item request to avoid paying the return shipping cost! We will send out your exchange for free & provide you with a return label.

Refund: Email us with your order number & item you would like to return. We will send you a return label and $8 will be deducted for the return shipping label & restocking fees. International returns will have $20 deducted from the return amount for handling & restocking fees. 

Items that cannot be exchanged or returned are earrings and any beauty products for sanitary reasons. 

Sale Items are eligible for free exchanges but not for refunds. 

To exchange or return an item, simply email :

alicia@heymaeve.com

for a request stating your order number. 

We will process your exchange/return within 3 business days of receiving the item. 

Shipping

All US orders over $50 ship free via USPS ( 3 - 5 days to arrive) 

All US orders over $150 ship via FedEx Express 2 day shipping! 

You can also select express 2 day shipping for $12 at checkout if you need your item fast.

 

All international orders ship free on orders over $150 by FedEx Express Priority. ( 2 - 3 days )

Orders to Singapore ship at a flat rate of $20 by FedEx Express Priority ( 2 - 3 days)

Orders to all other countries ship at a flat rate of $20 by FedEx Express Priority ( 2 - 3 days )