Exchanges & Returns / FAQ

We are happy to accept exchanges and returns within 21 days of receipt. 

Free Exchange: Select an item for exchange and email us with your order number and exchange item request to avoid paying restocking fees. We will send out your exchange for free & provide you with a return label.

Refund: Email us with your order number & item you would like to return. We will send you a return label and $13 will be deducted for the return shipping label & restocking fees per item returned. International returns will have $25 deducted per item from the return amount for handling & restocking fees. 

 

Items that cannot be exchanged or returned are earrings and any beauty products for sanitary reasons.

Items that were purchased on sale (including the use of promo codes) may be returned for store credit / exchange only

Refund for store credit: 

Email us with your order number & item you would like to return. We will send you a prepaid return label and the full amount of your purchase will be refunded to you in the form of a gift card that you can use to shop on our site again. 

To exchange or return an item, simply email :

info@heymaeve.com

for a request stating your order number. 

We will process your exchange/return within 3 business days of receiving the item. 

Lost Packages

Packages lost by USPS will be replaced exactly as the original order. No full refunds will be provided. We ask that you wait 3 days after the tracking says it was delivered as sometimes it gets mis delivered to a neighbor and they may bring it to you. If the package is indeed lost, please email us at alicia@heymaeve.com & we will send you a new one. 

Wrong Address provided upon Checkout

There will be a $10 administrative fee to correct the address IF the correction was provided within 1 hour of placing the order. After the first hour, the address can no longer be corrected as the item would have already shipped with no way of us retrieving the package.

In this case, the customer would have to place a new order. No Refunds or Reships will be provided for the wrong input of addresses. 

Shipping

All US orders over $50 ship free via USPS ( 3 - 5 days to arrive) 

All US orders over $150 ship via FedEx Express 2 day shipping! 

You can also select express 2 day shipping for $15 at checkout if you need your item fast.

 

All international orders ship free on orders over $150 by FedEx Express Priority. ( 2 - 3 days )

Orders to Singapore ship at a flat rate of $20 by FedEx Express Priority ( 2 - 3 days)

Orders to all other countries ship at a flat rate of $20 by FedEx Express Priority ( 2 - 3 days )

Frequently Asked Questions

Are your jewelry water resistant? Does that mean I can shower in them?

Our jewelry is 18K Gold Plated, which means yes they are water and tarnish resistant! They are perfectly safe to wear in the pool/ocean swimming etc. They are also great for working out and resistant to sweat. However we do not recommend wearing them to shower daily as the plating would come off quicker. Also avoid spraying sunscreen/perfume directly onto jewelry. 

How can I take care of my jewelry?

Our jewelry is pretty low maintenance! If you are swimming in the ocean, we recommend rinsing off the jewelry in tap water before storing so that the salt does not sit on the plating for too long. It is not a necessary step, but if you want to preserve the pieces for longer, it may help. Other than that, you can polish your jewelry with a micro fiber cloth to keep them shiny after use.